Legal guarantee
Draft for professional review. This version organizes confirmed operational facts and does not replace approval by a professional familiar with Chilean and SERNAC rules.
New products
For new products with defects covered by applicable law, the legal guarantee is six months. Consumers may exercise the legally available options of replacement, free repair, or refund, as applicable.
Request
Contact [email protected] or +56 9 9509 6835 with the order and defect description. The legal guarantee is separate from the 10-day withdrawal right and voluntary warranties.
Used or refurbished products
If offered in the future, their condition, cosmetic state, battery where applicable, and voluntary warranty must be disclosed before purchase without presenting them as new.